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"...The palletising and stretch-wrapping systems are up and running. To date, some sequence errors and equipment faults (HMI, sensors, cables, VFD, software bugs) have been detected and reported by e-mail and telephone support. TMI has positively responded to emergencies by providing assistance in active collaboration with our technicians, taking into account the distance and time difference. Hence, we look forward to carrying on with this customer service relationship aimed at building a strategic partnership both companies can benefit from."

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